Frequently Asked Questions
If you need help, the answer to your question is likely to be found on this page.
Fundraisers
How do I create my own fundraising page?
To get started either click on 'sign up' in the top right of the screen or select the charity you wish to fundraise for in 'charities' found in the left hand navigation. Put in your details, read and agree to the terms of service and follow the simple quick instructions. Now all you need to do is check your email and verify your email address and you're ready to log in, create your event and start fundraising.
How do I create an event?Log into your account and select 'my event' in the top user navigation bar. Select 'add an event'. If you haven't already selected a charity to fundraise for, you will need to select one here. You can choose to fundraise for a maximum of 2 charities per event. If you would like to raise money for more than 2 charities, please contact us at info@mycharitypage.com. Add an event title and description so that your friends can see what you are doing to raise money. Select a fundraising target and date that your fundraising ends (this is normally the date of the event). Once your event is over you can select 'complete event' and your event will be added to your completed events on your fundraising page. You can then add a new event and start fundraising all over again!
How do I upload photos or videos to my page?AAdding a photo is easy. Select 'media' in the top user navigation bar. First you need to create an album to add your photos or videos to. Give it a name and description, as well as, select the privacy settings you'd like. Then select 'add album' at the bottom of the page and start uploading your media.
To upload a photo for your main page image select 'edit' next to 'profile' in the top user navigation bar then select the photo tab; here you can upload the image you wish to display.
How do I check how much money I've raised?To upload a photo for your main page image select 'edit' next to 'profile' in the top user navigation bar then select the photo tab; here you can upload the image you wish to display.
First of all, log into your account and select 'my profile' in the left navigation bar. Your profile will appear which will show a progress bar of how close you are to reaching your fundraising target. Below that will show the actual amount raised including the gift aid. There is also a list of all your supporters and how much they have individually donated.
How do I create a team page?If you wish to create a team page, click on 'groups' along the top user navigation bar. On the 'My Groups' tab click on 'Create New Group' and enter the name of the team and a brief description of what the team is about. Then select the privacy settings which you think appropriate. Click 'add group' which will confirm your new team page and also allow you to add a photo of your team. By clicking on 'groups' along the top navigation bar, and then 'edit group' which is positioned to the right of your selected team, you will then be able to invite people to join your team, add photos, and edit comments using the tabs along the top of the page.
You will be able to track how much money your group has raised to date, as well as, other group information by clicking on 'groups' on the top user navigation bar. Find the group you are looking for and click on 'view group'. Under 'group fundraising' you will see the amount raised to date.
How do people find my charity page and donate?You will be able to track how much money your group has raised to date, as well as, other group information by clicking on 'groups' on the top user navigation bar. Find the group you are looking for and click on 'view group'. Under 'group fundraising' you will see the amount raised to date.
Your potential supporters can either go to www.mycharitypage.com then do a search for their desired fundraiser by using the clicking on 'search' on the top navigation bar and entering the person's name or their username. Alternatively, they can go direct to the fundraisers unique web address, i.e. www.mycharitypage.com/bethsmarathon.
When does my chosen charity receive my online donations?Your chosen charity will receive your online donations at the end of that month.
What is Gift Aid and how is it claimed back?Gift Aid allows charities to claim back 25% on every donation from individuals who are eligible to claim gift aid, in accordance with the requirements of the Gift Aid Scheme, as they apply from time to time. In addition a transitional relief of 3.2% will be repaid to charities (for donations from 6th April 2007 to 5th April 2011). Therefore Gift Aid allows charities to reclaim effectively a total of 28.2%.
All donors, who are UK taxpayers, can make a declaration that makes them eligible for Gift Aid reclaims. To apply for Gift Aid you must pay an amount of Income Tax and/or Capital Gains Tax at least equal to the tax that the charity reclaims on your donation in the appropriate tax year. You can only make a Gift Aid declaration on your own money. You cannot make a declaration on behalf of someone else or on behalf of a company.
We accept no responsibility for donors who choose not to use Gift Aid, or those who apply to use Gift Aid but who do not qualify.
When you donate you enter your full name, home address including postcode and confirm you wish for Gift Aid to be reclaimed on your donation. We will pass this information onto the Charity and HMRC for the purposes of reclaiming tax on behalf of the charity.
You can make a donation and remain anonymous, but if you remain anonymous you can't apply for gift aid on your donation, as full details (as detailed above) are required by us to reclaim gift aid.
Any information from which it is possible to personally identify people which is captured (including: donor's full name, address and email address) will be captured in a secure manner, processed and stored at all times in accordance with the Data Protection Act 1998.
My Charity Page Limited will comply with any instructions of all donors in respect of their personal data and My Charity Page will not pass any such personal data to any third party without the donor's consent.
Where a fundraising event has been part or fully funded by a Charity, donations to these events are eligible for the Gift Aid scheme, subject to the normal requirements of the scheme being satisfied, and that includes the benefit rules. However, as the fundraiser has benefited from the Charities funding, donors can't claim gift aid if they are:
Frequently these are overseas treks and bike rides to raise funds, however the same principles apply to similar events in the UK.
Full details about the Gift Aid Scheme can be found on the HMRC website:
http://www.hmrc.gov.uk/charities/guidance-notes/chapter3/index.htm
or call our helpline: 0800 567 7102.
Do I need to register in order to make a donation to a charity?All donors, who are UK taxpayers, can make a declaration that makes them eligible for Gift Aid reclaims. To apply for Gift Aid you must pay an amount of Income Tax and/or Capital Gains Tax at least equal to the tax that the charity reclaims on your donation in the appropriate tax year. You can only make a Gift Aid declaration on your own money. You cannot make a declaration on behalf of someone else or on behalf of a company.
We accept no responsibility for donors who choose not to use Gift Aid, or those who apply to use Gift Aid but who do not qualify.
When you donate you enter your full name, home address including postcode and confirm you wish for Gift Aid to be reclaimed on your donation. We will pass this information onto the Charity and HMRC for the purposes of reclaiming tax on behalf of the charity.
You can make a donation and remain anonymous, but if you remain anonymous you can't apply for gift aid on your donation, as full details (as detailed above) are required by us to reclaim gift aid.
Any information from which it is possible to personally identify people which is captured (including: donor's full name, address and email address) will be captured in a secure manner, processed and stored at all times in accordance with the Data Protection Act 1998.
My Charity Page Limited will comply with any instructions of all donors in respect of their personal data and My Charity Page will not pass any such personal data to any third party without the donor's consent.
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Example: Mr J Smith donates £100 to his friends fundraising. Mr J Smith confirms that he is a UK Tax payer and provides his home address. Mr J Smith's £100 donation is treated as being made after deduction of basic rate tax at 20%. The gross value of the donation before tax is £125 (£100.00 × 100/80), - this is the amount of money you would need to earn to receive £100.00 after tax. The charity can claim the £25 of basic rate tax (£100.00 × 20/80) that the taxpayer is treated as having paid on the gift, effectively an extra 25% on top of the value of the £100.00 donation. HMRC will pay a further 3.2% transitional relief (after Royal Assent) i.e. £3.20. In summary the charity will receive £100 from Mr J Smith plus a £28.20 refund from HMRC a total of £128.20. |
Where a fundraising event has been part or fully funded by a Charity, donations to these events are eligible for the Gift Aid scheme, subject to the normal requirements of the scheme being satisfied, and that includes the benefit rules. However, as the fundraiser has benefited from the Charities funding, donors can't claim gift aid if they are:
![]() | the wife or husband of the fundraiser |
![]() | a relative (brother, sister, ancestor (e.g. mother) or lineal descendant (e.g. grandson) of the fundraiser |
![]() | the wife or husband of a relative of the fundraiser |
![]() | or a company under the control of the donor or under control of the connected persons. |
Frequently these are overseas treks and bike rides to raise funds, however the same principles apply to similar events in the UK.
Full details about the Gift Aid Scheme can be found on the HMRC website:
http://www.hmrc.gov.uk/charities/guidance-notes/chapter3/index.htm
or call our helpline: 0800 567 7102.
No, you can make a payment to your desired charity without registering on the website. Simply click on 'donate direct' on the left navigation bar and then either do a search for your desired charity, or browse through the charities already registered. If however your desired charity has not registered with us, simply drop us an email (info@mycharitypage.com) with the details of the charity you wish to donate to and we will ask them to register. To benefit fully from the website, we would however recommend signing up. If you are serious about donating to charity this website can be a fun way do it!
Does My Charity Page take any commission from the funds raised?No, My Charity Page does not take any commission or administration charges from any of the money raised.
I want to fundraise for a charity that hasn't signed up. Does this mean that I can't do fundraising for them?No, all you have to do is contact My Charity Page by clicking 'contact' on the top navigation bar and tell us the details of the charity that you wish to fundraise for. We will contact them and ask them to register so that you can fundraise for them.
How can I get involved in a fundraising event?Simply click on 'event' in the left navigation bar and use search for the kind of event you want to do, when you want to do it and where.
Can I add offline donations to my profile?Yes. Login to your account and click on 'my events' on the top navigation bar. Then click on the 'donations' tab which will show a list of donations you have received. By clicking on 'add offline donations' you will be able to add your offline donations. Offline donations will be added to your overall fundraising total on your profile page.
How do I add a photo, web link or web video (i.e. from youtube or metacafe) to my forum?When you have logged into your account click on 'forum' along the left navigation bar. You may wish to reply to an existing post or create a new topic. Enter the subject of your posting and click on the 'img', 'url' or 'vid' red buttons below the subject, when you are ready to add a photo, web link or web video to your post. This will make some HTML code appear. Delete the 'link' word and replace with, the link to your photo, the URL of your website (e.g. www.mycharitypage.com) or the 'embed' link for a web video.
Click 'submit' and your photo, weblink or video will be viewable.
How do I add photos or videos to my blog?Click 'submit' and your photo, weblink or video will be viewable.
Login to your account, and click on 'blog' on the top navigation bar. Click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the mountain icon towards the right of the toolbar. This will open up another window where you can browse your computer for the photo you wish to add. Click on 'upload image' and then towards the bottom of the window click 'insert image'. Click on 'post entry' and your photo will be uploaded onto your blog.
To add a video click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the flash icon towards the right of the toolbar. This will open up another window where you can browse your computer for the video you wish to add. Click on 'upload' and then towards the bottom of the window click 'insert flash'. Click on 'post entry' and your video will be uploaded onto your blog.
To add a video click on 'Compose New Entry' which will open up a new window. Enter the title of your blog message and then click on the flash icon towards the right of the toolbar. This will open up another window where you can browse your computer for the video you wish to add. Click on 'upload' and then towards the bottom of the window click 'insert flash'. Click on 'post entry' and your video will be uploaded onto your blog.
Charities
How do I register a charity?
Registration is free. Simply click on 'register a charity' on the left hand navigation bar and fill out the details of the charity. Select that you have read the terms of service and then click continue. Complete the requested details and select the category which best describes the charity and click complete. We will send you an email to verify your email address. In this email you will be asked to click on a web link to continue registration. When you do this a welcome email will be sent to you with a link to download our registration form, which we require you to complete in order to complete your registration. (ChN2 - Agency nominee form (should you require My Charity Page to reclaim Gift Aid on your behalf) and a section requesting your bank account details). Please complete the form and post to us at the address given. We will check your charity's details with the Charity Commission and HMRC and on receipt of your bank account details and the ChN2 (should you require My Charity Page to reclaim Gift Aid on your behalf), your account will be activated.
How do I see how much money has been raised for my registered charity?You will be able to monitor the donations made to your charity. Each month a remittance report will be available to the Charity detailing donations by fundraiser, details of payments made by My Charity Page to the Charity, updates on Gift Aid reclaims and donor details.
For Charities who have upgraded to our enhanced service, you can view and search (online and real time) these details. To access this, login to your account and click on the 'donations' tab across the top of the page.
How often will the money donated and gift aid reclaimed be sent to the charities?For Charities who have upgraded to our enhanced service, you can view and search (online and real time) these details. To access this, login to your account and click on the 'donations' tab across the top of the page.
Donations are transferred monthly within 15 days of the end of that month by BACs, directly to the charities bank account. Allow up to 3 working days for the monies to clear. Gift aid is reclaimed monthly, where eligible, and paid directly into the charities bank account by HMRC.
How do you reclaim gift aid?My Charity Page can reclaim Gift Aid (by acting as an agency nominated by the Charity) on behalf of the Charity under the Gift Aid Scheme.
If the Charity chooses for My Charity Page to reclaim gift aid, we require the Charity as part of the registration process to complete and return an Agency nominee form (ChN2) and a form requesting your bank account details. Should you wish to make your own Gift Aid reclaim, we will provide you monthly with the information that you will need to do so.
My Charity Limited will (on behalf of each Charity that nominates us) make Gift Aid reclaims monthly from HMRC, in respect of aggregate amounts exceeding £100, and twice yearly in March and September in respect of aggregate amounts under £100. Gift Aid refunds will be paid directly into your bank account from HMRC.
Each month a remittance report will be available to the Charity detailing donations, details of payments made by My Charity Page to the Charity, updates on Gift Aid reclaims and donor details, all such information to be provided in strict compliance with the Data Protection Act 1998. An example of the remittance report is shown below.
My Charity Page will keep all records required by HMRC for audit purposes. A copy of the Gift Aid Reclaim (R68) may be accessed by the Charity. Any requests should be made in writing to our trading address. Copies can be made of such information at the Charity's own cost.
For Charities who have upgraded to our enhanced service, you can view, search and download (online and real time) details of donations made (as above), details of payments made by My Charity Page to the Charity, updates on Gift Aid reclaims and donor details, all such information to be provided in strict compliance with the Data Protection Act 1998.
Full details about the Gift Aid Scheme can be found on the HMRE website: http://www.hmrc.gov.uk/charities/guidance-notes/chapter3/index.htm or call our helpline 0800 567 7102.
Will the charity receive all of the money the fundraiser has raised?If the Charity chooses for My Charity Page to reclaim gift aid, we require the Charity as part of the registration process to complete and return an Agency nominee form (ChN2) and a form requesting your bank account details. Should you wish to make your own Gift Aid reclaim, we will provide you monthly with the information that you will need to do so.
My Charity Limited will (on behalf of each Charity that nominates us) make Gift Aid reclaims monthly from HMRC, in respect of aggregate amounts exceeding £100, and twice yearly in March and September in respect of aggregate amounts under £100. Gift Aid refunds will be paid directly into your bank account from HMRC.
Each month a remittance report will be available to the Charity detailing donations, details of payments made by My Charity Page to the Charity, updates on Gift Aid reclaims and donor details, all such information to be provided in strict compliance with the Data Protection Act 1998. An example of the remittance report is shown below.
My Charity Page will keep all records required by HMRC for audit purposes. A copy of the Gift Aid Reclaim (R68) may be accessed by the Charity. Any requests should be made in writing to our trading address. Copies can be made of such information at the Charity's own cost.
For Charities who have upgraded to our enhanced service, you can view, search and download (online and real time) details of donations made (as above), details of payments made by My Charity Page to the Charity, updates on Gift Aid reclaims and donor details, all such information to be provided in strict compliance with the Data Protection Act 1998.
Full details about the Gift Aid Scheme can be found on the HMRE website: http://www.hmrc.gov.uk/charities/guidance-notes/chapter3/index.htm or call our helpline 0800 567 7102.
Yes, the charity will receive 100% of the amount the fundraiser has raised. Money raised by fundraisers will be sent to the fundraisers designated charity on a monthly basis.
What are the benefits and how much does it cost to have an upgraded website service?The cost is £180 plus VAT per annum for the upgraded website service (£170 plus VAT if you pay by credit or debit card). For this additional cost you will be able to see live transactions online, you will have enhanced listings and charity profile page and button advertising, as well as access to the social networking functionality.
How can I change the details for my registered charity?| Benefits | Basic (free) | Upgrade (£170/£180 per year *) |
| Registration | ![]() |
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| Monthly electronic remittance | ![]() |
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| Receive direct donation | ![]() |
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| Gift Aid | ![]() |
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| Charity Search Directory | ![]() |
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| See live transactions online | ![]() |
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| Enhanced listing | ![]() |
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| Charity profile page | ![]() |
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| Button advertising | ![]() |
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| Interact with fundraisers | ![]() |
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| Full social networking | ![]() |
Login to your account, select 'charity account' and click on the 'update' tab at the top of the page. If you wish to change the password, simply click on the 'password' tab at the top of the page. You can view your updated details by clicking on the 'details' tab.
I want to have a link on my charity's website to www.mycharitypage.com. How do I do this?Get your webmaster to login to your charity account and click 'link to us' on the top user navigation bar. They will then be able to copy the code next to the banner and paste it onto you website. The purpose of this banner on your website is to enhance fundraising for your charity.
Can only registered fundraisers make donations to my charity?No, anyone can make a contribution to your charity without registering. They simply click on 'donate now' next to your charity listing and make a payment using a credit or debit card. You will have to be a registered charity in order for a fundraiser to be able to donate without registering.
Does My Charity Page take any commission from the funds raised?No, My Charity Page does not take any commission or admin charges from any of the money raised.
How can we get in touch if we need help?Our telephone (0800 567 7102) and email (info@mycharitypage.com) helpdesk is open 9am to 5pm, Monday to Friday.
Charities who have upgraded to our enhanced registration service
How do I upgrade my registration?
To upgrade your registration, login, select 'charity account' on the top user navigation bar. Then select the upgrade tab, and follow the simple instructions. Pay online by debit or credit card and the annual service fee is £170 plus VAT or the Charity will be invoiced for £180 plus VAT on the commencement of the service and the invoice is payable by cheque or bank transfer, within 30 days of invoice.
* There is a £10 discount for paying online.
How do I upload a picture or logo to our profile for my charity?Login and click on 'charity account'. Then click on the 'logo' tab. This will then allow you to browse your computer to select the photo or logo which you require.
How do I upload photos and videos to our profile for my charity?Adding a photo is easy. Select 'media' in the top user navigation bar. First you need to create an album to add your photos or videos to. Give it a name and description, as well as, select the privacy settings you'd like. Then select 'add album' at the bottom of the page and start uploading your media.
How do I send a message to a fundraiser?Login to your charity account and click on the 'messages' tab on the top navigation bar. Enter the name of the person you wish to send the message to.
Your Account
I can't login, or I forgot my username or password.
If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.
How can I delete my account?If you are aboslutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!
How can I update my profile?To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.
How can I update my email address?You can update your email address on the My Account page.
How can I report an error or other problem with the site?To report an error or problem with the site, you can contact us here.
Reporting Abuse
How can I deal with someone that is bothering me?
If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.
How can I report spam or other inappropriate content?You can report spam, pornography, or any other inappropriate content here.



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